The Residential Energy Consumption project is focused around the collection of residential energy consumption data. This data is based upon the types of electrical appliances and their end-use by individuals within the different Living Standard Measure (LSM) across South Africa. The appliance end-use data utilised within the Long-range Energy Alternatives Planning (LEAP) model for analysis, enabling policy makers with a better understanding and visibility of residential energy side. Furthermore, this project supports aspects of the review of the National Energy Efficiency Strategy (NEES) targets, together with the National Standards & Labelling Programme (S&L) impact assessment.
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Temporary Worker - IT and Project Support
Temporary Worker - IT and Project Support
The GBS 4 Programme allows for 10 temporary workers (Temps) to support the GBS project at SANEDI. We have presently filled 3 of the 10 positions. This IT and Project Support Temp position is for a period 6 months. The successful Temp will provide technical assistance on computer/software systems and serve as the first contact for technical assistance. The position will be based at the SANEDI offices in Sandton, Johannesburg, reporting to the Manager – SANEDI IT.
Department:
Data and Knowledge Management and Administration
Project Location(s):
SANEDI- Sandton - Closing Date: 26 July 2022
Job Type:
Temporary Worker - IT and Project Support
Education:
BA in IT, Computer Science, or similar relevant field
Closing Date:
26 July 2022
Key Performance Areas
Send your resume to:
recruitment@sanedi.org.za
Summary of Key Responsibilities
- Serve as the first contact with customers who need technical assistance via the phone or email.
- Perform troubleshooting using different diagnostic techniques.
- Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
- Redirect unresolved issues to the next level of support personnel.
- Provide quick resolution and excellent customer service.
- Redirect unresolved issues to the next level of support personnel.
- Provide needed information on IT products or services.
- Keep record of problems and their resolution.
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Follow-up with customers.
- Provide feedback on processes and make recommendations on areas to improve.
- Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting.
- Excellent verbal and written communication skills.
- Suggest improvements on procedures.